1. Information We Collect

We may collect personal information that you provide directly to us when you browse our website, create an account, place an order, contact us, subscribe to communications, or leave a product review or comment.

Depending on how you use Diyzee.com, this information may include:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Account and login information
• Order and transaction information
• Comments, reviews, or messages you submit
• IP address, browser information, and device information

2. Orders & Shopping Information

When you place an order through Diyzee.com, we collect the information reasonably necessary to process and manage your purchase.

This may include your name, email address, telephone number, billing information, shipping address, products purchased, order value, transaction information, and other information required to complete your order.

We may use this information to process orders, arrange delivery, provide customer support, communicate order updates, process returns or refunds, prevent fraud, maintain business records, and comply with applicable legal or accounting requirements.

3. Cookies

Diyzee.com may use cookies and similar technologies to help the website function correctly, remember user preferences, maintain shopping sessions, understand how visitors use the website, and improve the overall shopping experience.

Login Cookies

When you visit a login page, a temporary cookie may be used to determine whether your browser accepts cookies. This temporary cookie does not contain personally identifiable information and is normally removed when your browser is closed.

When you log in, additional cookies may be created to remember your login information and display preferences. Login cookies may remain active for approximately two days, while preference-related cookies may remain active for a longer period.

If you select a "Remember Me" option, your login may remain active for approximately two weeks. Logging out normally removes the relevant login cookies.

Comments & Reviews

If you leave a comment or product review, you may have the option to save your name, email address, and website in cookies. This is provided for convenience so that you do not need to enter the same information again when submitting another comment or review.

Shopping Cookies

Our online store may use cookies required for features such as shopping carts, checkout sessions, customer accounts, recently viewed products, saved preferences, and other essential e-commerce functionality.

4. Comments & Product Reviews

When visitors leave comments or product reviews on Diyzee.com, we may collect the information entered into the relevant form, together with information such as the visitor's IP address and browser details.

This information may be used to identify spam, fraudulent activity, abuse, or inappropriate content.

Approved reviews or comments may be displayed publicly on the website together with the name or profile information that you choose to provide.

Where a profile-image service such as Gravatar is enabled, an anonymized value generated from your email address may be provided to that service to determine whether a profile image is associated with your account.

5. Payment Information

Payments made through Diyzee.com are processed securely through authorized third-party payment service providers.

Diyzee does not intentionally store complete credit or debit card numbers, card security codes such as CVV or CVC, or other complete payment credentials when those details are entered directly into our payment provider's secure payment system.

We may receive and retain limited payment-related information necessary to manage your order, including:

• Transaction or payment reference number
• Payment status
• Payment method type
• Amount paid
• Date and time of payment

This information may be used for order processing, refunds, accounting, fraud prevention, dispute resolution, troubleshooting, and customer support.

Our payment service providers process payment information according to their own privacy policies, terms, and applicable security standards.

6. Who We May Share Your Information With

We do not sell or unnecessarily disclose your personal information. However, certain information may need to be shared with trusted third-party service providers in order to operate Diyzee.com and fulfill customer orders.

These service providers may include:

• Payment processing providers
• Shipping, courier, and delivery providers
• Website hosting and technology providers
• Email and customer communication services
• Analytics and website performance services
• Fraud prevention and security services
• Professional advisers where reasonably necessary
• Government or regulatory authorities where legally required

Service providers are provided access only to the information reasonably necessary for them to perform the relevant service.

7. Password Reset Requests

If you request a password reset, a secure password-reset link will be sent to the email address associated with your account.

Security-related information such as your IP address may also be included or recorded as part of the password-reset process to help protect your account from unauthorized access.

8. Analytics & Website Usage

We may use analytics and website-performance technologies to understand how visitors use Diyzee.com.

These services may collect information such as pages visited, approximate location, browser type, device type, referring website, session duration, and interactions with our website.

This information helps us understand website performance, improve navigation, identify technical issues, and provide customers with a better shopping experience.

9. How Long We Retain Your Data

Orders

Information relating to purchases may be retained for as long as reasonably necessary for customer support, accounting, taxation, fraud prevention, dispute resolution, chargeback management, and other legal or regulatory obligations.

Comments & Reviews

Comments, reviews, and related metadata may be retained for an extended period so that we can manage reviews, recognize returning contributors, prevent spam, and maintain the integrity of product feedback.

Customer Accounts

For registered customers, we may store personal information provided within the customer's account profile. Users may normally review or update certain account details through their account area.

10. Your Privacy Rights

Depending on where you live and the privacy laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of information you have provided to us
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent

Certain information may need to be retained where required for legal, administrative, accounting, fraud-prevention, dispute resolution, or security purposes.

To make a privacy-related request, please contact us at info@diyzee.com.

11. Spam, Security & Fraud Prevention

Visitor comments, reviews, account activity, orders, and transactions may be reviewed through automated or manual fraud, security, or spam-detection systems.

This helps us protect customers, prevent unauthorized or fraudulent transactions, reduce spam, and maintain the security and integrity of Diyzee.com.

12. How We Protect Your Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Where appropriate, information transmitted between your browser and Diyzee.com is protected using secure technologies such as HTTPS encryption.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are also responsible for protecting their account credentials and should not share passwords with unauthorized persons.

13. Third-Party Services & Embedded Content

Pages on Diyzee.com may contain functionality or embedded content provided by third parties, including payment providers, videos, maps, social media services, analytics technologies, or other external services.

These third parties may collect information, use cookies, or monitor interactions with their services according to their own privacy policies.

Diyzee encourages customers to review the privacy policies of relevant third-party service providers where appropriate.

14. International Data Processing

Diyzee.com operates online and may use technology, hosting, payment, analytics, communication, or other service providers that process information in countries other than the country in which the customer is located.

Where appropriate, we take reasonable steps to work with service providers that maintain suitable privacy and security practices.

15. Children's Privacy

Diyzee.com is a general online retail website and is not designed for the purpose of knowingly collecting personal information from children where parental or guardian consent would be required under applicable law.

If you believe that a child has provided personal information through our website inappropriately, please contact us at info@diyzee.com so that we can review the matter.

16. Language

The primary language of Diyzee.com is English. However, customers are welcome to contact us in another language and we will make reasonable efforts to assist where possible.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, services, business practices, technology, payment methods, or applicable requirements.

When changes are made, the revised Privacy Policy will be published on this page and the "Last updated" date may be changed accordingly.

18. Business & Contact Information

Diyzee.com is an online retail website offering home, garden, and related lifestyle products.