1. 30-Day Return Policy

You may request a return within 30 days from the date your order is delivered. Unfortunately, if more than 30 days have passed since delivery, we may be unable to offer a return, refund, or exchange unless the item is covered by another applicable guarantee.

To be eligible for a return, your item should:

• Be unused and in the same condition in which you received it.
• Be returned with its original packaging, where applicable.
• Include all original accessories, manuals, parts, and components supplied with the product.
• Have a valid receipt, order confirmation, or other proof of purchase.

2. How to Request a Return

Please provide the following information where possible:

• Your name
• Order number
• Email address used when placing the order
• Reason for requesting the return
• Photos or videos if the product is damaged, defective, or incorrect
• Receipt, order confirmation, or screenshot showing proof of purchase

Once your return request has been reviewed, we will provide further instructions, including the appropriate return address when required.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or the nature of the product.

Examples may include:

• Products that have been used, damaged, altered, or modified after delivery
• Personalized or custom-made products
• Personal-care, sanitary, or hygiene-sensitive products once opened
• Perishable products
• Products identified as final sale or non-returnable at the time of purchase
• Items returned without essential parts or accessories
• Gift cards or similar non-physical products, where applicable

If you are unsure whether your item can be returned, please contact us before starting the return process.

4. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you receive an incorrect item, contact us as soon as possible so that we can review the issue.

We may request photographs or videos of the product, packaging, shipping label, or damaged area to help us evaluate your claim.

Once the issue has been verified, we may offer an appropriate solution, which may include a replacement, exchange, partial refund, or full refund, depending on the circumstances.

5. Refunds

Once we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.

If your refund is approved, it will normally be issued to the original payment method used for the purchase.

Please keep in mind that your bank, card provider, payment processor, or other financial institution may require additional processing time before the refunded amount appears in your account.

Original delivery or shipping charges may be non-refundable unless the return resulted from an error on our part, a defective product, an incorrect item, or where otherwise required.

6. Exchanges

Exchanges may be available for eligible products, particularly when an item arrives damaged, defective, or incorrect.

If you would like to request an exchange, please contact us at info@diyzee.com before returning the item.

Exchange availability may depend on current product stock. If the same item is unavailable, we may offer an alternative solution or refund where appropriate.

7. Return Shipping

Unless an item is damaged, defective, incorrect, or otherwise determined to be our responsibility, customers may be responsible for the cost of returning the product.

Return shipping charges are generally non-refundable. Where applicable, return shipping costs may be deducted from the refund amount.

For higher-value products, we recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

Diyzee cannot be responsible for returned packages that are lost or damaged while being shipped back to us when the return shipment is arranged by the customer.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to process your cancellation request before the order is processed or shipped.

Once an order has already been processed or dispatched, cancellation may no longer be possible and the order may need to be handled through our regular return process after delivery.

9. Late or Missing Refunds

If we have confirmed that a refund has been processed but you have not yet received it, please first check with your bank, card issuer, or payment provider.

Processing times can vary between financial institutions. If you have completed these steps and still have not received your refund, please contact us and we will assist you further.

10. Changes to This Policy

We may update this Returns & Refund Policy periodically to reflect changes to our business operations, products, services, or applicable requirements. Any updated version will be published on this page.